FAQ


  1. How long does shipping take? Orders are processed within 1–2 business days. Delivery usually takes 8–11 business days in transit, for a total estimated delivery time of 9–13 business days from purchase.

  2. Do you offer free shipping? Yes, we offer free shipping on all orders.

  3. Can I return or exchange an item? Yes. You can return any unused and undamaged item within 30 days of delivery. Exchanges are also accepted. Please see our Return & Refund Policy for full details.

  4. Who pays for return shipping? Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect, in which case we cover the cost.

  5. How do I start a return? Email us at support@eclavies.com with your order number. We'll send you detailed instructions and a pre-authorized return address.

  6. How long does it take to receive a refund? Refunds are issued within 7 days after we receive and inspect your returned item. Funds are credited back to your original payment method.

  7. What payment methods do you accept? We accept:

  • Visa, Mastercard, American Express
  • PayPal
  • Shop Pay
  • Google Pay
  • Apple Pay
  • Union Pay
  1. Is my payment information secure? Yes. All transactions are processed through a secure 128-bit SSL encrypted system. Your card details are never stored on our servers.

Website: eclavies.com Address: Trondheimsveien 26B, 0560 Oslo, Norway (Address available only for administrative correspondence and product returns. No physical point of sale at this address.) Email: support@eclavies.com Business Hours: Monday to Friday: 09:00 – 17:00 PM (GMT+1) Response Hours: We respond within 24 hours (business days).