Refund policy

30-Day Easy Returns

We want you to feel confident shopping with Eclavies. If you are not satisfied with your order, we offer a simple and transparent return and refund process.

This return policy applies to all orders placed through the Eclavies website and delivered to:

Ireland, United Kingdom, United States

Key Information

Return Period: 30 days from delivery date
Refund Processing: Within 7 business days after approval
Restocking Fee: None
Return Shipping Costs: Paid by the customer unless the item is defective, damaged, or incorrect
Exchanges: Accepted

Return Eligibility

You may return an item within 30 days of delivery provided that:

The item is unused and undamaged
The item is returned in its original packaging
All original tags, accessories, manuals, and included items are returned with the product

Original shipping costs are non-refundable.

How to Start a Return

Email support@eclavies.com with your order number and reason for the return.
We will provide a pre-authorized return address and detailed return instructions.
Pack the item securely and ship it using a reliable courier service.

⚠️ Important: Returns must be pre-authorized before being sent. Returns sent without approval may not be accepted.

Return Address:
Trondheimsveien 26B
0560 Oslo
Norway

(Address available only for administrative correspondence and authorized product returns. No physical retail location or public drop-off point.)

Refunds

Once your return is received and inspected:

Approved refunds will be issued to your original payment method within 7 business days
Processing times may vary depending on your bank or payment provider
No restocking fees apply

Refunds exclude original shipping costs.

Exchanges

Need a different size, color, or product?

Contact us within 30 days of delivery at support@eclavies.com, and our support team will guide you through the exchange process subject to product availability.

Conditions for Returns & Refunds

Change of Mind

Returns are accepted within 30 days if the item is unused, undamaged, and returned in its original packaging.

Defective Goods

If you receive a defective product, please contact us immediately with clear photos of the item and packaging. We will offer either a replacement or a full refund.

Damaged Goods

If your order arrives damaged during shipping, please report the issue within 48 hours of delivery and include clear photos of the item and packaging.

Incorrect Item Received

If you receive the wrong item, contact us immediately and we will ship the correct item at no additional cost.

Item Not Received

If your package has not arrived, contact us so we can investigate the shipment with the carrier. If the shipment is confirmed lost, we will offer either a replacement or a full refund.

Order Cancellations

Orders may be cancelled before shipment by emailing support@eclavies.com.

If your order has already shipped, please wait until delivery and follow the return process outlined above.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email clear photos of the item and packaging to support@eclavies.com. We will work quickly to resolve the issue with either a replacement or refund.